Bass Coast,

Aged and Disability Client satisfaction highest ever


Bass Coast Shire Council’s results for the 2015 Aged and Disability and Planned Activity Group client satisfaction surveys are the best they have ever been.

The Aged and Disability Survey results, which includes Home Care, Personal Care, Respite Care and Home Maintenance, showed 99 per cent satisfaction with the services Council provides, and 100 per cent satisfaction with Community Care Workers.

Results also showed 97 per cent satisfaction with Home Maintenance Officers, and Assessment and Office Staff.

Cape Woolamai resident, Alex, has been receiving Home Care services for almost eight years and has plenty of praise when it comes to the help she receives.

“I could not stay in this house if it wasn’t for the care I get from Bass Coast Shire. I’m allowed to live with independence and dignity,” Alex said.

Alex said the assistance provided by her carer, Community Care Worker, Sophie, includes general chores around the house she simply couldn’t do on her own, from vacuuming and cleaning the bathroom, to doing the washing and changing the sheets on the bed.

“She’s priceless to me. I look forward to the Sophie days!” Alex said.

“But when she’s unable to come, everybody I’ve had – they’re all good. The carers go from person to person and they’ve got to adapt so beautifully, so they do, and it’s greatly appreciated.”

Alex also described Council’s Home Maintenance service, where staff are available to do tasks such as clean windows and stoves, or even change batteries in smoke alarms, as “a miracle”.

“I am most appreciative of the service and I have friends that come from New South Wales and they hardly believe that I get this service in my own home.”

Alex said the social interaction during her regular visits from Home Care staff was also just as valuable as the help around the house.

Council’s Planned Activity Group (PAG) also received 100 per cent satisfaction with the PAG program and staff, and 98 per cent satisfaction with the PAG volunteers from the survey results.

Respondents said the activities created opportunities for companionship and friendship, with comments including “Living alone, the weekly outing with caring people makes me feel a real person” and “As I am alone with no family near, it takes away any feeling of isolation”.