Bass Coast,

Better Engagement, Better Outcomes

Bass Coast Shire Council wants to enhance the way it works with residents, ratepayers and community groups.

Council has launched a review of the way it engages with communities to understand different points of view, collect feedback and inform decision-making.

In coming weeks, all members of the community will be invited to share their views about how Council communicates, what could be improved and what works well.

Council encourages everyone to have their say by participating in a stakeholder group, visiting an open house event or filling in a feedback form.

These opportunities will be advertised in advance to allow the greatest participation possible. An independent team will assess the feedback.

“Your opinion matters,” Mayor, Cr Kimberley Brown said.

“The experiences and ideas collected will help Council staff and Councillors develop stronger processes for working with the community and informing the decisions that impact on our Shire.

“It will help us understand how you like – and expect – to be involved in decision making.”

Cr Brown said Council wants to know what the community think about Council letters, website information, publications, media coverage, community committees, social media, Council meetings, public meetings and information tents.

“Is Council engaging with people in the right way on the right issues? Can we listen better? Is anyone missing out? Are we using feedback appropriately? Are we spending too much or too little on consultation?” Cr Brown asked.

“In every community, individuals will have different views on specific issues; we won’t always agree on everything.

“Our aim is to develop robust guidelines to ensure Council and the community share information effectively, and understand why and how decisions are made.

“Importantly, we want to understand the types of issues that are most important to you, and where you feel residents and ratepayers need to have a strong voice, as well as those where you don’t want to be consulted.”

For more information about this project please contact Margaret Ryan on 1300 BCOAST (226 278) or (03) 5671 2211.