Bass Coast,

Community Satisfaction Survey results released

Bass Coast Shire Council has continued to show year-on-year improvements with its performance according to the local community, with scores increasing across the majority of the measures in the 2018 Local Government Community Satisfaction Survey.

The annual survey was completed by 600 resident and non-resident ratepayers during February this year. The survey assesses the performance of Council across a range of measures and highlights areas that Council should focus on for improvement and more effective service delivery.

Council’s overall performance score increased to 53, up by three points compared with last year’s results and its highest score since 2014.

Bass Coast Mayor, Cr Pamela Rothfield, said while most of the survey results show annual improvements and positive trends forming, the results were still lower than the average rating for councils state-wide and in the Large Rural group, which includes Bass Coast.

“It is wonderful to see continued improvement in nearly every area that we are rated on given the huge increase in our results last year. Customer service and local sealed roads only fell by one point each, but overall remain steady. In total it reflects an improvement on last year,” Cr Rothfield said.  

“Council has had a busy year focussing on delivering the objectives of our Council Plan with all major initiatives for the year due to be completed. This also includes a major push in advocating the community’s priorities to government where we have had some great results.

“The results of the survey show Council is still heading on the right trajectory, but there is much more room for improvement if we wish to be measured against other like councils.”

The 2018 survey results showed:

· Adults aged 18-34 years, Bunurong residents and non-resident ratepayers are significantly more favourable in their view of Council’s overall performance than adults overall, while Island area adults are significantly less favourable

· On the measure of Overall Council Direction, Council’s performance was higher than the State-wide average (54 versus 52 respectively)

· Council performs best in the area of Customer Service, which is the highest-rated core performance measure  

· Community Consultation, Advocacy and Making Community Decisions also achieved their best results since 2014

The full 2018 Community Satisfaction Survey Report can be found online at